iStart Troubleshooting Block

I can’t login to iStart

Your login for iStart.gatech.edu is the same as your GT username/password combination (used for Buzzport, mail.gatech.edu, etc). If you do not remember your username/password, you may access passport.gatech.edu and follow the steps to reset your login. Once you have done this you should be able to login to iStart with this username/password combination.

If you do not have the Georgia Tech username or password for iStart, Buzzport and your Georgia Tech e-mail address you will need to contact the Office of Information Technology to get your username or reset your password.

The link you sent me is broken

If you have been sent an e-mail with a link to access iStart and are having issues:

STEP#1. Cut and paste the the url into another browser

STEP#2. Use another computer to access the link

STEP#3. Access the link using an incognito or private browser

I’m not able to Submit an E-form (Upload issue)

STEP #1: Make sure the file you are uploading is a PDF file
STEP #2: Make sure the file size of the PDF is under 1 MB
STEP #3: Upload the PDF file using a different browser
STEP #4: Upload the PDF file using a different computer
STEP #5:  If you are still having trouble after completing STEPS #1 through #4 please email us at info@oie.gatech.edu

How do I clear my Java cache?

Steps if you are using a Mac:  Steps if you are using a PC: 

  1. Click on Apple icon at the top 

  1. Click the System Preferences icon to open 

  1. Click on Java icon located under the Other section to open Java Control Panel 

  1. In Java Control Panel click on Settings under Temporary Internet Files 

  1. Click on the Delete Files button on Temporary Internet Files window 

  1. This will open the Delete Files and Applications window, click OK to confirm delete 

  1. Navigate to the Java Control Panel in Control Panel > Programs > Java 

  1. In the Java Control Panel, under the General tab, click Settings under the Temporary Internet Files section. The Temporary Files Settings dialog box will appear. 

  1. Click Delete Files on the Temporary Files Settings dialog. The Delete Files and Applications dialog box will appear 

  1. Click OK on the Delete Files and Applications dialog. This deletes all the Downloaded Applications and Applets from the cache. 

  1. Click OK on the Temporary Files Settings dialog.  

  2. Please see this pdf for instructions on clearing java cache 

How do I clear my browser cache?

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

In Firefox

  1. Click the menu button Fx57Menu and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data…

Can’t find the answer to your problem? How do I clear my browser cache?

Email us at info@oie.gatech.edu with the subject line: iStart Issue