iStart Troubleshooting

I can’t login to iStart

Your login for iStart.gatech.edu is the same as your GT username/password combination (used for Buzzport, mail.gatech.edu, etc). Incoming students can refer to the GT Accounts for Incoming Students resource from the Office of Information Technology (OIT) to get started with your GT credentials.

STEP #1: Refer to OIT's GT Account resource for help identifying your GT username, activating your GT account, and resetting your password, or using DUO two-Factor Authentication.
STEP #2: If you already know your GT credentials and need to change them, access Passport at https://passport.gatech.edu/ to do so. For instructions, see OIT's GT Account resource
STEP #3: If you are still unable to log into iStart using your GT credentials, try logging into BuzzPort and your GT Outlook Email account using the credentials.
STEP # 4: If you cannot log into other GT services in addition to iStart, you will need to connect with OIT for support. Please ensure that when reaching out to OIT, you indicate that you are seeking help with issues related to your GT username, GT password, or DUO. If you only indicate that you need iStart access, OIT will direct your inquiry to OIE where we will ask that you connect back with OIT regarding the access issue.

The link you sent me is broken

If you have been sent an e-mail with a link to access iStart and are having issues:

STEP #1: Cut and paste the the url into another browser

STEP #2: Use another computer to access the link

STEP #3: Access the link using an incognito or private browser

I’m not able to Submit an E-form (Upload issue)

STEP #1: Make sure the file you are uploading is a PDF file
STEP #2: Make sure the file size of the PDF is under 1 MB
STEP #3: Upload the PDF file using a different browser
STEP #4: Upload the PDF file using a different computer
STEP #5:  If you are still having trouble after completing STEPS #1 through #4 please email us at info@oie.gatech.edu

How do I clear my Java cache?

Steps if you are using a Mac: Steps if you are using a PC: 

  1. Click on Apple icon at the top 

  2. Click the System Preferences icon to open 

  3. Click on Java icon located under the Other section to open Java Control Panel 

  4. In Java Control Panel click on Settings under Temporary Internet Files 

  5. Click on the Delete Files button on Temporary Internet Files window 

  6. This will open the Delete Files and Applications window, click OK to confirm delete 

  1. Navigate to the Java Control Panel in Control Panel > Programs > Java 

  2. In the Java Control Panel, under the General tab, click Settings under the Temporary Internet Files section. The Temporary Files Settings dialog box will appear. 

  3. Click Delete Files on the Temporary Files Settings dialog. The Delete Files and Applications dialog box will appear 

  4. Click OK on the Delete Files and Applications dialog. This deletes all the Downloaded Applications and Applets from the cache. 

  5. Click OK on the Temporary Files Settings dialog.  

  6. Please see this pdf for instructions on clearing java cache 

How do I clear my browser cache?

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

In Firefox

  1. Click the menu button and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data…

Can’t find the answer to your problem? How do I clear my browser cache?

Email us at info@oie.gatech.edu with the subject line: iStart Issue -